Customer Care

RETURNS AND EXCHANGES

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

All returns and exchanges are subject to availability.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@evebyevetan.com and send your item to: Blk 860 Tampines Avenue 5, Singapore 520860.

 

Shipping

To return your product, you should mail your product to: Blk 860 Tampines Avenue 5, Singapore 520860.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend you to use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

 

DELIVERY/SHIPPING

EVE COLLECTIVE PTE LTD works with DHL Express for all our international shipments.

All additional charges of customs or import duties are to be paid by the recipient for customs clearance.

Free delivery for all orders within Singapore

International orders will incur a postage and handling fee of $30 for Asia and $40 for the rest of the world. 

All prices stated in www.evebyevetan.com are charged in USD.

From Singapore to
USA and Canada -  2-3 business days
Japan and China - 1-3 business days
South Korea and major Asia Pacific - 1-2 business days
Germany and Europe - 2-3 business days
Thailand and Asia Pacific - 1-3 business days
France - 2-3 business days
Rest of the world - up to 5 business days

 

FABRIC CARE

All products are knitted with 100% Fine Merino Wool

Cool hand wash with care (30°C / 80°F)

Do not bleach

Iron at medium to low temperature (Maximum at 150°C / 300°F)

Lower level of agitation, reduce additional moisture and reduce temperature for dry cleaning

Do not tumble dry